WOPs challenges

Water operators, are uniquely placed for sharing experience and technical expertise with their peers yet they often lack the didactical capacity to effectively transfer their knowledge and the expertise to manage the partnership process

WOPs are not a ‘magic bullet’, if utilities lack strong and committed leadership, an effective WOP will be difficult to develop. And where service provision is affected by political interference, weak governance or inequitable development policies, water operators may have little room for manoeuvre even if they identify beneficial reforms through a WOP (ODI, 2016).

Strengthening the capacity of human resources, generating behavioural changes and sustainable achievements within an organization requires time. Therefore, achieving performance improvements through WOPs might take longer than in other partnership approaches where the management is delegated to another party (IWA, 2010).

As a result, doing WOPs it is not simply a matter of ‘shipping readily packaged knowledge’ from one operator to another. Knowledge transfer is a joint learning process for the WOP partners the success of which relies on effective capacity development approach and on careful management of knowledge at either end.