BEWOP

5-Commercial management

This sections elaborates in detail on the issues related to commercial management such as unbilled consumptions, meter reading errors, accounting errors and important administrative components.

 
Upon completing the assignments the participants (managerial and commercial staff) will be able to analyse the commercial management of NRW components in their respective water companies. 
 
Approach commercial management
 
Assignment house to house survey
 
Assignment billing analysis 
 
Assignment billing analysis (excel)
 
Assignment standard operating procedure for billing
 
Assignment minimum requirements Customer Database
 
Assignment minimun requirements Customer Database (excel)
 
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