5-Commercial management

This sections elaborates in detail on the issues related to commercial management such as unbilled consumptions, meter reading errors, accounting errors and important administrative components.

Upon completing the assignments the participants (managerial and commercial staff) will be able to analyse the commercial management of NRW components in their respective water companies. 
Approach commercial management
Assignment house to house survey
Assignment billing analysis 
Assignment billing analysis (excel)
Assignment standard operating procedure for billing
Assignment minimum requirements Customer Database
Assignment minimun requirements Customer Database (excel)
Back to main NRW menu             Go to 6-Asset management